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If it's a longer project, they'll even give you a loaner car. 'When you bring in your Lexus for service, you're offered coffee in a clean waiting room with sofas and TV and magazines to read. 'I call it the Lexus model of customer service,' says Hellyar-Brook. It's a future no longer built on the promise that 'your boat will be ready Friday,' when everybody - customer and technician alike - knows that's not likely. It's a future in which the staff to whom boat owners entrust the care of their second-biggest investment no longer rely on on-the-job training and a hit-or-miss approach to repairs. Roger Hellyar-Brook envisions a different future for boatyards. NMEC, together with the ABYC and Professional Boatbuilder magazine and a host of marine companies, has worked for several years now to help both sides of that equation: maintain the labor supply for employers, yes, but also cultivate successful lifelong careers out of what may have earlier been dead-end boatyard jobs. Most of the job losses that we've experienced aren't necessarily a perfect transition to a skilled labor supply for the marine world.' Yet even in a 13-percent-unemployment economy, he says, 'the concern about skilled labor supply is still one that should be on the front burner for all employers. What drove NMEC's establishment several years ago, according to Council Chair Steve Kitchin, was the concern about overall labor supply. In addition to the list of schools, you can also find an industry-wide skills analysis, job descriptions, and timely interviews with industry leaders. The National Maritime Education Council offers the best gathering of online resources for anyone already working or looking to work in the marine trades. NMEC: Your Best Friend In Marine Education

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